Refund Policy

We strive to provide you with the best services and experiences. However, if you are not completely satisfied with your purchase, we are here to assist you. Please review our Refund Policy to understand how we handle refunds and exchanges.

1. Eligibility for Refund

Refunds are available under the following conditions:

• Digital Music and Videos: Due to the nature of digital content, we generally do not offer refunds on digital music albums, individual songs, or video downloads unless there is an issue with the quality of the content, such as technical difficulties or corruption.
• Physical Products: If you have purchased any physical products (e.g., DVDs, merchandise), you may be eligible for a refund or exchange within 14 days of receiving the item, provided it is unopened and in its original packaging.

2. Non-Refundable Products and Services

The following products and services are not eligible for refunds:

• Digital downloads (albums, individual songs, music videos).
• Gift cards and vouchers.
• Any product that has been used or opened (for physical items).
• Customized or personalized products.

3. Requesting a Refund

To request a refund, please contact us within 14 days of your purchase. You must provide proof of purchase and a detailed explanation of the issue. If your request is approved, we will issue a refund to the original payment method.

4. Refund Processing

Once we receive your refund request and determine that you are eligible, we will process your refund within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

5. Exchanges

If you would prefer an exchange rather than a refund, please contact us within 14 days of receiving the product. We will arrange for a replacement if the product is eligible for exchange.

6. Cancellation of Orders

If you wish to cancel an order for physical products before shipment, please contact us immediately. We will do our best to accommodate your request; however, if the item has already been processed for shipping, we may not be able to cancel the order.

7. Contact Information

If you have any questions about our refund policy or need to request a refund or exchange, please reach out to us:

AadiShakti Films
8651315131

info@aadishakti.com